Comparison of issue-tracking systems


Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

General

System names listed with a light purple background are no longer in active development.
SystemCreatorLicenseImplementation languageBack endLaunch dateLatest stable releaseLatest release date
Apache BloodhoundApache Software FoundationPythonMySQL, PostgreSQL, SQLite20120.82013-08-23;
Apache AlluraApache Software FoundationPythonMongoDB2022;
Assembla TicketsAssembla, hosted. Available for free for open source projectsRubyMySQL2008
AxosoftAxosoft LLCC#, .NETSQL Server2002
Azure DevOps Server (Team Foundation Server)Microsoft.NETMS SQL Server 2005 & 20082005
BugzillaMozilla FoundationPerlMySQL, Oracle, PostgreSQL, SQLite1998-09-19;
DebbugsDebianPerlFlat file, Berkeley DB indexesBetween 1994 and 1999
DolibarrDolibarr communityPHPMariaDB, MySQL, PostgreSQL, SQL Server 2018;
Faveo HelpdeskLadybird Web SolutionPHPMariaDB, MySQL2015
FogBugzGlitchASP on Windows, PHP on macOS, FreeBSD, and LinuxSQL Server, MySQL2000
FossilD. Richard HippCSQLite2006;
FusionForgeVarious PHPPostgreSQL2009-02
GLPIINDEPNETPHPMariaDB, MySQL2003-11-17
GNATSFree Software FoundationC, Web Front-end In PerlText files with custom daemon/search engine1992;
Helix ALM (aka TestTrack)Perforce SoftwareC++, Qt5, JavaScriptOracle, PostgreSQL, SQL Server, SQLite19962024.12024-03-01;
HP Quality CenterHewlett-Packard, formerly Mercury Interactive.NET, Java Oracle, SQL Server1995
JiraAtlassian. Free community licenses for open source and academic projectsJavaMySQL, PostgreSQL, Oracle, SQL Server2002
LaunchpadCanonical Ltd.JavaScript, PythonPostgreSQL2004-01
MantisBTVarious PHPMariaDB, MySQL, PostgreSQL, SQL Server, Oracle 2000;
Microsoft Dynamics CRMMicrosoft.NETMicrosoft SQL Server2003
OpenProjectOpenProject Foundation e.V.Ruby, JavaScriptPostgreSQL2010
org-modeCarsten DominikEmacsFlat file2003
OTRSOTRSPerl, JavaScriptMySQL, PostgreSQL, Oracle, SQL Server2002
PhabricatorFacebookPHP2010
RedmineJean-Philippe LangRubyMySQL, PostgreSQL, SQLite2006;
Request TrackerBest Practical Solutions, LLCPerlMariaDB, MySQL, PostgreSQL, Oracle, SQLite 1999-10-13;
RoundupKa-Ping Yee, Richard JonesPythonSQLite, MySQL, PostgreSQL, anydbm2001;
StarTeamoriginally Starbase Corporation, currently BorlandC++, Java, etc.SQL Server recommended, Oracle, IBM Db2 supported
SupportworksHornbill SystemsC++ and PHPSQL Server, MySQL, Oracle, Sybase1994
SysAidSysAid TechnologiesC#, JavaDerby, Microsoft SQL Server, MySQL, Oracle2002
TracEdgewall SoftwarePythonSQLite, PostgreSQL, MySQL2006-10-01
TrackerSuite.NetAutomation CentreC#SQL Server, SQL Server Express2006
TrelloAtlassianNode.jsMongoDB2011
TuleapenaleanphpMySQL2011
TwprojectOpen Lab, some parts LGPLJavaall relational 2003
WrikeWrike, Inc.JavaPostgreSQL2006
YouTrackJetBrains s.r.o., stand-alone and hosted, free version, free for open source projectsJavaJavaScript and Kotlin2009
ZammadZammad GmbHRubyMariaDB, MySQL, PostgreSQL2016;
SystemCreatorLicenseImplementation languageBack endLaunch dateLatest stable releaseLatest release date

Features

SystemDocumentation integration/generation, reportingTest planning integrationCustomizable workflowUnicode supportCustom fieldsSLAPlugin APIMultiple projectsFull-text searchIndexed full-text searchIndexed file searchEdit conflict warning
Apache Bloodhound, integrated wiki uses Whoosh
Assembla Tickets, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications
Axosoft, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS
Azure DevOps Server (Team Foundation Server) - workflow definitions, process documentation
Bugzilla, reporting: integrated reports and charts, scheduled reports by mail When using MySQL MyISAM or Oracle Database but not PostgreSQL
Debbugs
Faveo Helpdesk, Integrated Social Media, In-built Knowledge Base and Reporting
FogBugz, Integrated wiki
Fossil, Integrated Wiki in addition to integrated versioned project documentation via web ui.
FusionForge, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs
GLPI, Contains a proprietary knowledge base of sorts
GNATS
Helix ALM - Advanced reporting, integrated charts, export to Excel, workflow with triggers
HP Quality Center
Jira, Dashboard with reporting widgets Excel, Word, customizable charts, Confluence (Enterprise wiki) Uses Lucene
Launchpad
MantisBT, Integration of MediaWiki, DokuWiki, XWiki
Microsoft Dynamics CRM, reporting: integrated charts and reports, export to Excel, Mail Merge
org-mode, org-mode has built-in export to HTML, Latex,.md and literate programming capabilities for multiple languages in a single document
OTRS, Advanced reporting, configurable dashboards
Phabricator, integrated wiki and limited burn down charts
Redmine, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV, when using PostgreSQL
Request Tracker, MediaWiki
Roundup, wiki can be integrated or linked, can be implemented at tracker level, can be implemented at tracker level xapian, whoosh, SQLite FTS, PostgreSQL FTS, native
StarTeam
Supportworks - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool
SysAid - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB
Teamwork Uses Lucene
Trac, integrated wiki
TrackerSuite.Net. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel.
Tuleap, Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis with plugin fulltext with plugin fulltext
Wrike, real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,
YouTrack: Wiki syntax, custom workflow, custom issue attributes, notifications, email integration, reports, export to HTML and CSV, integration with VCSs.
Zammad: Documentation integration/generation, reporting: integrated knowledge base, dashboard
SystemDynamic documentation integration/generationTest planning integrationCustomizable workflowUnicode supportCustom fieldsSLAPlugin APIMultiple projectsFull-text searchIndexed full-text searchIndexed file searchEdit conflict warning

Input interfaces

SystemWebMobile webEmailCLIGUIRESTSOAPMylynVisual StudioIntelliJ IDEAOthers
Apache Bloodhound XMLRPC
Assembla Tickets
Axosoft - iPhone
Bugzilla XMLRPC
Debbugs
Dolibarr
Faveo Helpdesk - Android App iOS App
FogBugz XML
Fossil
FusionForge
GLPI
GNATS
Helix ALM - XML
HP Quality Center, via plugin]
Jira - Android App, iPhone App
Launchpad - Python
MantisBT - Android App
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator, via plugin
Redmine - Android App, iOS App
Request Tracker Responsive layout after 1.5.0. Partial in previous versions.
Roundup with Jinja2 template can be implemented per tracker for other templates new in 2.0 XMLRPC
StarTeam
Supportworks
SysAid
Team Foundation Server, via plugin
Trac XMLRPC
TrackerSuite.Net
Trello
Tuleap
Twproject
Wrike, via plugin
YouTrack
Zammad
SystemWebMobile WebEmailCLIGUIRESTSOAPMylynVisual StudioIntelliJ IDEAOthers

Notification interfaces

SystemEmailRSSAtomXMPPTwitter
Apache Bloodhound
Assembla Tickets
Axosoft
Bugzilla
Debbugs
Dolibarr
Faveo Helpdesk
FogBugz
Fossil
FusionForge
GLPI
GNATS
Helix ALM
HP Quality Center
Jira
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Redmine, via plugin
Request Tracker
Roundup
StarTeam
Supportworks
SysAid
Team Foundation Server
Trac
TrackerSuite.Net
Twproject
Wrike
YouTrack
Zammad
SystemEmailRSSAtomXMPPTwitter

Revision control system integration

SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers
Apache Bloodhound
Assembla Tickets
Axosoft VSS, Vault Sourcegear
Bugzilla
Debbugs
Faveo Helpdesk
FogBugz
Fossil
FusionForge
GNATS
Helix ALM - Surround SCM
HP Application Lifecycle Management
Jira
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Redmine
Request Tracker
Roundup can be implemented for any RCS at tracker level
StarTeam - StarTeam includes revision control
Supportworks
SysAid
Team Foundation Server - TFS includes revision control
Trac
TrackerSuite.Net
Tuleap
Twproject
Wrike
YouTrack
Zammad
SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers

Authentication methods

SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers
Apache Bloodhound
Assembla Tickets
Axosoft
Bugzilla
Debbugs
Faveo Helpdesk
FogBugz
Fossil
FusionForge, CAS
GLPI
GNATS
Helix ALM - custom DLL, SAML
HP Quality Center
Jira, via plugin, via Crowd
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Redmine, via Apache
Request Tracker
Roundup
StarTeam
Supportworks
SysAid, CAS
Team Foundation Server
Trac
TrackerSuite.Net
Tuleap
Twproject, Simple container auth.
Wrike
YouTrack: JIRA account
Zammad: Twitter, Facebook, Google, Microsoft 365
SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers