ITV Digital
ITV Digital was a British digital terrestrial television broadcaster which launched a pay-TV service on the world's first digital terrestrial television network. Its main shareholders were Carlton Communications plc and Granada plc, owners of multiple licences of the ITV network. Starting as ONdigital in 1998, the service was rebranded as ITV Digital in July 2001.
Low audience figures, piracy issues and an ultimately unaffordable multi-million pound deal with the Football League led to the broadcaster suffering large losses, and it entered administration in March 2002. Pay television services ceased permanently on 1 May of that year, but carriage of the remaining free-to-air channels such as BBC One and Channel 4 continued. In October, ITV Digital’s former terrestrial multiplexes were taken over by Crown Castle and the BBC to create the Freeview free-to-air service.
History
On 31 January 1997, Carlton Television, Granada Television and satellite company British Sky Broadcasting together created British Digital Broadcasting as a joint venture, and applied to operate three digital terrestrial television licences. They faced competition from a rival, Digital Television Network, a company created by cable operator CableTel. On 25 June 1997, BDB won the auction and the Independent Television Commission awarded the sole broadcast licence for DTT to the consortium. Then on 20 December 1997, the ITC awarded three pay-TV digital multiplex licences to BDB.That same year, however, the ITC forced BSkyB out of the consortium on competition grounds; this effectively placed Sky in direct competition with the new service as Sky would also launch its digital satellite service in 1998, although Sky was still required to provide key channels such as Sky Movies and Sky Sports to BDB. With Sky as part of the consortium, British Digital Broadcasting would have paid discounted rates to carry Sky's television channels. Instead, with its positioning as a competitor, Sky charged the full market rates for the channels, at an extra cost of around £60million a year to BDB. On 28 July 1998, BDB announced the service would be called ONdigital, and claimed it would be the biggest television brand launch in history. The company would be based in Marco Polo House in Battersea, south London, which was previously the home of BSkyB's earlier rival, British Satellite Broadcasting.
Six multiplexes were set up, with three of them allocated to the existing analogue broadcasters. The other three multiplexes were auctioned off. ONdigital was given one year from the award of the licence to launch the first DTT service. In addition to launching audio and video services, it also led the specification of an industry-wide advanced interactive engine, based on MHEG-5. This was an open standard that was used by all broadcasters on DTT.
The launch
ONdigital was officially launched on 15 November 1998 amid a large public ceremony featuring celebrity Ulrika Jonsson and fireworks around the Crystal Palace transmitting station. Its competitor Sky Digital had already debuted on 1 October. The service launched with 12 primary channels, which included the new BBC Choice and ITV2 channels; a subscription package featuring channels such as Sky One, Cartoon Network, E4, UKTV channels and many developed in-house by Carlton and Granada such as Carlton World; premium channels including Sky Sports 1 and 3, Sky Premier and Sky MovieMax; and the newly launched FilmFour.From the beginning, however, the company was quickly losing money. Supply problems with set-top boxes meant that the company missed Christmas sales and retailers had to wait several months for the customers to receive their boxes. Meanwhile, aggressive marketing by BSkyB for Sky Digital made the ONdigital offer look unattractive. The new digital satellite service provided a dish, digibox, installation and around 200 channels for £159, a lower price than ONdigital at £199. Sky had also launched earlier, meaning they had a head start over the ONdigital service. ONdigital's subscription pricing had been set to compare with the older Sky analogue service of 20 channels. In 1999, digital cable services were launched by NTL, Telewest and Cable & Wireless.
In February 1999, ITV secured the rights for UEFA Champions League football matches for four years, which would partly be broadcast through ONdigital. Two sports channels were added to the platform, Champions ON 28 and Champions ON 99, the latter of which timeshared with Carlton Cinema. Throughout 1999, channels including MTV and British Eurosport launched on the platform. The exclusive Carlton Kids and Carlton World channels closed in 2000 to make way for two Discovery channels.
ONdigital reported in April 1999 that it had 110,000 subscribers, while Sky Digital had over 350,000 by that time. By March 2000, there were 673,000 ONdigital customers.
The first interactive digital service was launched in mid-1999, called ONgames. On 7 March 2000, ONmail was launched which provided an interactive e-mail service. A deal with multiplex operator SDN led to the launch of pay-per-view service ONrequest on 1 May 2000. In June 2000, ONoffer was launched. On 18 September 2000, the internet TV service ONnet was launched.
On 17 June 2000, ONdigital agreed to a £315 million three-year deal with the Football League to broadcast 88 live Nationwide League and Worthington Cup matches from the 2001–02 season.
Setbacks
In 1999, Sky started to give away their digiboxes for free whilst the customer subscribed. This was a problem for ONdigital, as they had no choice but to sell prepaid set top boxes to win customers back from rival services. Even when they decided to sell prepaid set top boxes, they could not easily compete with Sky.ONdigital's growth slowed throughout 2000, and by the start of 2001 the number of subscribers was no longer increasing; meanwhile, its competitor Sky Digital oversaw a dramatic increase in subscribers, spearheaded by the launch of interactive services, such as Open... and Sky Gamestar, and the launch of rival cable digital services from the likes of NTL and Telewest ate into ONdigital's subscriber numbers. The ONdigital management team responded with a series of free set-top box promotions, initially at retailers such as Currys and Dixons, when ONdigital receiving equipment was purchased at the same time as a television set or similarly priced piece of equipment. These offers eventually became permanent, with the set-top box loaned to the customer at no charge for as long as they continued to subscribe to ONdigital, an offer that was matched by Sky. ONdigital's churn rate, a measure of the number of subscribers leaving the service, reached 28% during 2001.
Additional problems for ONdigital were the choice of 64QAM broadcast mode, which when coupled with far weaker than expected broadcast power, meant that the signal was weak in many areas; a complex pricing structure with many options; a poor-quality subscriber management system ; a paper magazine TV guide whereas BSkyB had an electronic programme guide ; insufficient technical customer services; and much signal piracy. While there was a limited return path provided via an in-built 2400 baud modem, there was no requirement, as there was with BSkyB, to connect the set-top box's modem to a phone line.
With this combination of factors contributing to the service's lack of popularity, in 2001, executives at ONdigital management wrote a letter to the government, asking for emergency funding to finance the service in order to keep it alive due to a lack of customers and paying members.
Loaned equipment
ONdigital began to sell prepaid set-top boxes from November 1999 in order to win customers, especially at the launch of other digital services from the likes of NTL and Telewest. This bundle sold in high street shops and supermarkets at a price that included the set-top box and the first year's subscription package. These prepaid boxes amounted to 50% of sales in December 1999. Thousands of these packages were also sold at well below retail price on auction sites such as the then-popular QXL. As the call to activate the viewing card did not require any bank details, many ONdigital boxes which were supposed to be on loan were at unverifiable addresses. This was later changed so a customer could not buy a box without ONdigital verifying their address. Many customers did not activate the viewing card at all, although where the viewer's address was known, ONdigital would write informing them that they must activate before a certain deadline.Piracy
The ONdigital pay-per-view channels were encrypted using a system – SECA MediaGuard – which had subsequently been cracked by hackers working for NDS Group, the makers of the VideoGuard system that Sky Digital used. ONdigital did not update this system, therefore it was possible to produce and sell counterfeit subscription cards which would give access to all the channels. About 100,000 pirate cards were in circulation by 2002, and these played a role in the demise of the broadcaster that year.Rebranding
In April 2001 it was said that ONdigital would be 'relaunched' to bring it closer to the ITV network and to better compete with Sky. On 11 July 2001 Carlton and Granada rebranded ONdigital as ITV Digital.Other services were also rebranded, such as ONnet to ITV Active. A rebranding campaign was launched, with customers being sent ITV Digital stickers to place over the ONdigital logos on their remote controls and set top boxes. The software running on the receivers was not changed, however, and continued to display 'ON' on nearly every screen. However, iDTVs made after the rebrand removed the 'ON' prefix from their software. Option 7 on the main menu on iDTVs was also renamed from "ONdigital Updates" to "Subscription Information".
The rebrand was not without controversy, as SMG plc, UTV and Channel Television pointed out that the ITV brand did not belong solely to Carlton and Granada. SMG and UTV initially refused to carry the advertising campaign for ITV Digital and did not allow the ITV Sport Channel space on their multiplex, thus it was not available at launch in most of Scotland and Northern Ireland. The case was resolved in Scotland and the Channel Islands and later still in Northern Ireland, allowing ITV Sport to launch in the non-Carlton and Granada regions, although it was never made available in the Channel Islands, where there was no DTT or cable, and it never appeared on Sky Digital.
Later in 2001, ITV Sport Channel was announced. This would be a premium sport channel, and would broadcast English football games as per the company's deal with the Football League in 2000, as well as ATP tennis games and Champions League games previously covered by ONsport 1 and ONsport 2. The channel launched on 11 August of that year, and was also carried on cable by NTL.