Teleblock
TeleBlock is a software program that automatically screens and blocks outbound calls against available federal, state, wireless, third party, and in-house United States National [Do Not Call Registry|Do-Not-Call (DNC) lists]. Designed for use in telemarketing and outbound call centers, TeleBlock is applied to a subscriber's telephone carrier, provided voice lines, or delivered through their predictive dialing and Customer Relationship Management software. The system triggers all predetermined outbound calls to query a proprietary customer specific DNC database in real-time.
History
On November 9, 1999, Alison Andrews, president and inventor of Call Compliance, and Dean Garfinkel, CEO of Call Compliance, Inc., filed a patent for a "call blocking system". The patent describes a call blocking system as:The integration of various federally required and state mandated do-not-call lists for telemarketers into a system that automatically blocks outgoing calls from a number of companies taking into account factors such as preexisting customers which may legally be contacted is disclosed. The system reviews outgoing calls by a telemarketer, compares it to the general do-not-call lists and the specific customer company do-not-call list and override permitted call list to make a determination if the call should be completed. This integration is due to the incorporation of a general purpose computer in a central location that is connected to all the major telephone carriers switch cluster locations and operated by a service provider. The "do-not-call" database of originating/destination pairs, as well as the logic for blocking or permitting telephone calls, is stored in this computer. This computer makes all blocking decisions in real-time based on the originating and destination number combinations of the call.
The patent was issued on December 11, 2001.
In 2010, Teleblock was acquired by Gryphon Networks.