Service Systems and Service Innovation: Two Pillars of Service Science
Service Systems and Service Innovation: Two Pillars of Service Science is a scholarly work by Natalia Kryvinska and Christine Strauss, published in 2016 in ''Procedia Computer Science''. The main subjects of the publication include Service product management, IT service management, service system, service provider, service level objective, Service innovation, living lab, interdisciplinarity, service catalog, Service delivery framework, data as a service, service dominant logic, Service guarantee, Sociomateriality, business service, computer science, service design, process management, and knowledge management. Service science is perceived as a multidisciplinary approach with the service system as its most important element.