On-time performance


In public transportation, schedule adherence or on-time performance refers to the level of success of the service remaining on the published schedule. On time performance, sometimes referred to as on time running, is normally expressed as a percentage, with a higher percentage meaning more vehicles are on time. The level of on time performance for many transport systems is a very important measure of the effectiveness of the system.

Background

On time performance is a measure of the ability of transport services to be on time. Almost all formal transportation systems have timetables, which describe when vehicles are to arrive at scheduled stops. Transport services have a higher utility where services run on time, as anyone planning on making use of the service can align their activities with that of the transport system. On time performance is particularly important where services are infrequent, and people need to plan to meet services.
The ability of different transport modes to meet on time performance statistics depends on the degree to which they are affected by external factors. For example, rail services often operate on a separated right of way, and so are not affected by road congestion. Buses, unless they are separated from road traffic, will be heavily affected by congestion.
To calculate the percentage of vehicles on time, comparison is needed with the timetable. A comparison is often completed for arrival time rather than departure time, but both are common. Departure times are normally more on-time than arrival times, as incidents and breakdowns occur that reduce the on time performance. When the comparison is made between the timetable, and the actual arrival or departure time, a rule is applied to determine how much of a deviation is permitted. For example, if a bus is 4 minutes 20 seconds late, a rules may be applied that a bus is only late when later than 5 minutes, so this service would be counted as on time. The choice of threshold for lateness is an important one, with a low threshold resulting in a lower on time performance statistic. A high threshold will result in more services on time, but may result in the managing corporation or government body being accused on not reporting correctly.
Passengers can be updated on the movement of transport vehicles with passenger information systems. These systems display the arrival time of vehicles to stops, stations or airports, and typical information displayed is the time in minutes to the next scheduled arrival. Some of these systems have been extended to include apps to show the movement of trains/buses/planes/ferries. Where services are delayed, more information can be provided, such as alternative transport options, or estimated time till services resume.
A small number of transport systems operate on the principle of go-when-full. This type of transport system will not have any meaningful measure of on time performance.

Airlines

Airlines are closely monitored on their on time performance. Numerous websites exist for reporting on punctuality for airlines, often operated by government departments. Iraqi Airways, an airline, uses a rule that aircraft that depart within 15 minutes of scheduled departure are on time. The 15 minutes rules for on time performance is commonly applied throughout the airline industry. Airlines typically perform well when their on time performance reaches 90%. and regularly publish airline on time performance rankings and data. in 2022, Cirium named Azul Airlines the most on-time airline. Cirium's 2023 most on-time airline was Avianca.
On time performance for aircraft is simple to calculate as aircraft depart and arrive at airports, and these are clear points to complete the on-time performance calculation.

Buses

On bus services, performance measures are substantially less clear for bus services. Performance can be calculated for each and every stop. But another method that saves resources is to calculate on time performance for only the start and end of the bus route, which can produce meaningful statistics. One problem with this method is where very large stops or interchanges are not at the start and end of the bus journey, but in the middle, and the start and end of the route are bus depots or other small stops for which on time performance statistics are not as important. In this situation on time performance may be calculated at the major interchange, rather than the start and end.
Bus routes are frequently late, given buses mix with road traffic. Bus rapid transit is a bus-based mass transit system, where road infrastructure has been specifically constructed to allow better on time performance, and more frequent and high-speed services. This type of bus system is far less exposed to problem of low on time performance statistics than regular bus services. Trying to get to the school on time can be a big hassle for drivers. This results in 76 percent of schools in Ontario and Quebec to have late departures by chance not choice.

Light rail

, whilst being a rail system, can be exposed to problems with poor on time performance. This is especially the case where rail service operates in the middle of congested roads, and where a light rail system has a separate right of way the on-time performance will be better.

Transport hubs

Users of transport systems often use several transport modes to complete a journey. They will change transport modes at a transport hub, and all transport modes have some kind of transport hub.
On time performance is important to interchanges. Where on time performance is poor, passengers or goods may miss a connection, and so be forced to wait. In some cases, the transit time allowed from one transport mode to another may be very small, and so any lateness can result in services being missed. Where services are infrequent, such as a long-distance train trip, or a flight, then the consequences of late services can be high. Transport systems that exist to deliver passengers and services to interchanges should be particularly concerned with achieving a good on time performance.

Measurement

Typically on time performance is measured by comparing each service with its schedule. A threshold is chosen for how late a service can be before it is determined to be late.
The scale of delays are often calculated in delay minutes. A delay minute is the number of minutes a service is delayed multiplied by the number of passengers on board the transport vehicle.
Network Rail, a large rail infrastructure provider in the UK, uses passenger delay minutes as a mechanism to reward and punish for services being on time and late respectively. Using delay minutes as a measure allows for comparisons between heavily loaded large transport vehicles, and much smaller or lightly loaded vehicles. The economic cost of a large transport vehicle being delayed is much greater than a service that is almost empty.

Factors

There are many factors that can affect on-time performance. Depending on the situation, the service may face regular delays or a service that usually performs on time may be occasionally behind schedule. Some of these factors include:
  • Traffic congestion:
  • *Bus transport: The volume of automobile traffic on the bus's route can affect the bus's ability to keep on the schedule. While a route that is free of obstruction can remain on schedule or even move ahead of schedule, heavy traffic can slow down the bus behind its schedule. This can be due to regular conditions at the time of day, or an occasional or one-time event, such as a sports game or festival that draws a large crowd.
  • *Rail transport: The volume of traffic on the route can cause even more delays for rail vehicles, because of tight scheduling at sidings and other meet points. On passenger railroads, freight traffic is especially problematic because of the length and slow acceleration of the freight trains.
  • *Ferries are often affected by congestion at quays and piers. One report reported a third of all delays are caused by congestion.
  • Accident: A collision that obstructs traffic flow can also tie up vehicles on the route until the accident is cleared and therefore cause them to be behind schedule.
  • Breakdown: A disabled bus or train, besides being unable to complete its own route, may slow down others that follow on the schedule. As riders scramble to board a subsequent bus or train on the schedule, the higher ridership levels on that run may slow it down. Additionally, on a rail line, a disabled train may block other trains from passing, or may require track-sharing with opposing trains, thereby slowing service in both directions.
  • Detour: A road closure that forces the bus to temporarily deviate from its regular route may cause it take more time than planned to reach its destination.
  • Passenger load: When a special event takes place, the service may experience higher ridership levels than usual, leading to more time the bus or train may have to spend allowing passengers to board and depart.
  • Unrealistic scheduling: Many public transportation agencies are tax-subsidized, and therefore are often cash-strapped while attempting to maximize service provided to customers. In such cases, schedules that are written do not provide enough time for operators to travel along the route in the time allotted, and layovers are too short to allow enough recovery time, thereby seriously delaying the service on a regular basis.
  • Weather: Inclement weather may cause a bus that usually remains on schedule to be behind as a result of precautions that must be taken by the vehicle's operator and other vehicles on the road. Trains might have to operate slower as a result of slippery rail during the autumn season, and high wind can affect signal systems.
  • Crewing issues. Crew may be late to work, or be at the wrong place at the wrong time. Alternatively, they may make mistakes that delay services.