Ticketing and Reservation System
[Image:TRS v5.0 main screen.jpg|right|200px|thumbnail|The main screen of TRS v5.0.]
Ticketing and Reservation System is software used for rail ticketing in China Railways. It was developed by the China Academy of Railway Sciences. The first release was in 1996. As of December 2009, the version in use was version 5.2. It was named SMART before version 4.0. It runs on Microsoft Windows.
The TRS client is designed to be operated entirely using the keyboard for maximum efficiency.
Features
The TRS client can perform many operations related to the sale of China Railway tickets, including but not limited to:
- Selling tickets by cash, by electronic payment methods such as Weixin Pay, Alipay and debit cards, or by points collected in the China Railway Loyalty Programme. After selecting the desired tickets, the cashier can enter the amount of cash given into the text box at the bottom of the screen or press to bring up the electronic payment screen to complete payment.
- Changing tickets.
- Searching for available tickets and connecting trips.
- Printing a Trip Information Reminders slip for a trip.
- Printing tickets/reimbursement slips for tickets purchased online. An order number may need to be provided, which is 10 characters long and starts with the letter 'E'. Reimbursement slips cannot be printed for tickets bought using points. This function is referred to as "contract ticket" in the TRS client.
- Printing reimbursement slips for change or cancel fees.
- Collecting user information.
[Image:TRS Selling Ticket.png|right|600px|thumbnail|A demonstration of using a simulated version of TRS to sell a ticket between Beijing West and Zhengzhou station. The unique GUI can be operated entirely using the keyboard. (Note: This screenshot comes from a simulator and not the actual TRS software.)]
Peripherals
TRS requires several peripherals to provide its full functionality.
Ticket printer
Computers with TRS are equipped with a ticket printer, which allows the printing of tickets. Most ticket printers are designed for blue tickets equipped with a magnetic stripe, while some are designed for pink paper-only tickets, with the latter type becoming increasingly rare.
Receipt printer
A thermal receipt printer is also connected to the computer, which prints receipts and Trip Information Reminders slips on a roll of white thermal receipt paper.
An RFID card reader is used to read Resident Identity Cards, Residence Permits for Hong Kong, Macao, and Taiwan Residents, and Foreign Permanent Resident ID Cards.
A separate RFID reader is used to read student discount cards placed as a sticker in university student ID certificate booklets. These cards entitle the holder to discounted trips from the city of their university to their home city 4 times a year while they are a student.
Customer confirmation terminal
A device with a green "confirm" button and a red "cancel" button may be provided to the customer, requiring them to perform an action to confirm or cancel a transaction.
Network
The TRS client must be connected to China Railway's intranet to function. Authorized third-party ticket offices located outside train stations also have the TRS client and the necessary peripherals to sell tickets. These retailers use a VPN to connect to China Railway's intranet, allowing them to use TRS, and will charge customers a 5 yuan service fee per ticket. However, online booking platforms such as Trip.com do not have direct access to TRS or China Railway's intranet and are not authorized by China Railway to sell tickets. Despite their false claims that they can acquire tickets faster when tickets are sold out, they simply use web scraping to place orders on the official 12306 online booking platform using the customer's username and password or cooperate with the aforementioned authorized third-party ticket offices to buy tickets.