Digital divide
The digital divide is unequal access to and effective use of digital technology, encompassing four interrelated dimensions: motivational, material, skills, and usage access.
The digital divide worsens inequality in access to information and resources. In the Information Age, people without access to the Internet and other technology are at a disadvantage, for they are less able to connect with others, find and apply for jobs, shop, and learn.
People living in poverty, in insecure housing or who are homeless, elderly people, and those living in rural communities may have limited access to the Internet; in contrast, urban middle class people have easy access to the Internet. Another divide is between producers and consumers of Internet content, which could be a result of educational disparities. While social media use varies across age groups, a US 2010 study reported no racial divide.
History
The historical roots of the digital divide in the United States refer to the increasing gap that occurred during the early modern period between those who could and could not access the real time forms of calculation, decision-making, and visualization offered via written and printed media. "Over time, focus has shifted from binary access to differentiated use, where quality and purpose of engagement vary across socio-economic groups." Within this context, ethical discussions regarding the relationship between education and the free distribution of information were raised by thinkers such as Immanuel Kant, Jean Jacques Rousseau, and Mary Wollstonecraft. The latter advocated that governments should intervene to ensure that any society's economic benefits should be fairly and meaningfully distributed. Amid the Industrial Revolution in Great Britain, Rousseau's idea helped to justify poor laws that created a safety net for those who were harmed by new forms of production. Later, when telegraph and postal systems evolved, many used Rousseau's ideas to argue for full access to those services, even if it meant subsidizing hard-to-serve citizens. Thus, "universal services" referred to innovations in regulation and taxation that would allow phone services such as AT&T in the United States to serve hard-to-serve rural users. In 1996, as telecommunications companies merged with Internet companies, the Federal Communications Commission adopted Telecommunications Act of 1996 to consider regulatory strategies and taxation policies to close the digital divide. Though the term "digital divide" was coined among consumer groups that sought to tax and regulate information and communications technology companies to close the digital divide, the topic soon moved onto a global stage. The focus was the World Trade Organization which passed the Telecommunications Services Act, which resisted regulation of ICT companies so that they would be required to serve hard-to-serve individuals and communities. In 1999, to assuage anti-globalization forces, the WTO hosted the "Financial Solutions to Digital Divide" in Seattle, US, co-organized by Craig Warren Smith of Digital Divide Institute and Bill Gates Sr. the chairman of the Bill and Melinda Gates Foundation. It catalyzed a full-scale global movement to close the digital divide, which quickly spread to all sectors of the global economy. In 2000, US president Bill Clinton mentioned the term in the State of the Union Address.During the COVID-19 pandemic
At the outset of the COVID-19 pandemic, governments worldwide issued stay-at-home orders that imposed lockdowns, quarantines, restrictions, and closures. The resulting interruptions to schooling, public services, and business operations drove nearly half of the world's population into seeking alternative methods to live while in isolation. These methods included telemedicine, virtual classrooms, online shopping, technology-based social interactions and working remotely, all of which require access to high-speed or broadband internet access and digital technologies. A Pew Research Centre study reports that 90% of Americans describe the use of the Internet as "essential" during the pandemic. The accelerated use of digital technologies created a landscape where the ability, or lack thereof, to access digital spaces became a crucial factor in everyday life.According to the Pew Research Center, 59% of children from lower-income families were likely to face digital obstacles in completing school assignments. These obstacles included the use of a cellphone to complete homework, having to use public Wi-Fi because of unreliable internet service in the home and lack of access to a computer in the home. This difficulty, titled the homework gap, affects more than 30% of K-12 students living below the poverty threshold, and disproportionally affects American Indian/Alaska Native, Black, and Hispanic students. These types of interruptions or privilege gaps in education exemplify problems in the systemic marginalization of historically oppressed individuals in primary education. The pandemic exposed inequity causing discrepancies in learning. "Large-scale events such as COVID-19 intensify both access and skills gaps, underlining the need for resilient digital inclusion policies. Studies during COVID-19 reveal first-level and second-level divides, with underserved students struggling with reliable internet, devices, and platform navigation ”
A lack of "tech readiness", that is, confident and independent use of devices, was reported among the US elderly population; with more than 50% reporting an inadequate knowledge of devices and more than one-third reporting a lack of confidence. "Older adults often face skills and confidence barriers, illustrating later-stage divides in van Dijk’s model." Moreover, according to a UN research paper, similar results can be found across various Asian countries, with those aged over 74, reporting less confident or inconsistent use of digital devices. This aspect of the digital divide and the elderly occurred during the pandemic as healthcare providers increasingly relied upon telemedicine to manage chronic and acute health conditions.
Aspects
There are various definitions of the digital divide, all with slightly different emphasis, which is evidenced by related concepts like digital inclusion, digital participation, digital skills, media literacy, and digital accessibility.“Van Dijk’s model identifies sequential barriers—motivational, material, skills, and usage—that must be addressed to bridge the divide.”Infrastructure
The infrastructure by which individuals, households, businesses, and communities connect to the Internet addresses the physical mediums that people use to connect to the Internet such as desktop computers, laptops, basic mobile phones or smartphones, MP3 players, gaming consoles, electronic book readers, and tablets.Traditionally, the nature of the divide has been measured in terms of the existing numbers of subscriptions and digital devices. Given the increasing number of such devices, some have concluded that the digital divide among individuals has increasingly been closing as the result of a natural and almost automatic process. Others point to persistent lower levels of connectivity among women, racial and ethnic minorities, people with lower incomes, rural residents, and less educated people as evidence that addressing inequalities in access to and use of the medium will require much more than the passing of time. Recent studies have measured the digital divide not in terms of technological devices, but in terms of the existing bandwidth per individual : "Contemporary measures also assess affordability, network reliability, and quality of service as critical indicators of the divide."
As shown in the figure, the digital divide in kbit/s is not monotonically decreasing but re-opens up with each new innovation. For example, "the massive diffusion of narrow-band Internet and mobile phones during the late 1990s" increased digital inequality, as well as "the initial introduction of broadband DSL and cable modems during 2003–2004 increased levels of inequality". During the mid-2000s, communication capacity was more unequally distributed than during the late 1980s, when only fixed-line phones existed. The most recent increase in digital equality stems from the massive diffusion of the latest digital innovations. Measurement methodologies of the digital divide, and more specifically an Integrated Iterative Approach General Framework and the digital divide modeling theory under measurement model DDG are used to analyze the gap existing between developed and developing countries, and the gap among the 27 members-states of the European Union. The Good Things Foundation, a UK non-profit organisation, collates data on the extent and impact of the digital divide in the UK and lobbies the government to fix digital exclusion
Skills and digital literacy
Research from 2001 showed that the digital divide is more than just an access issue and cannot be alleviated merely by providing the necessary equipment. There are at least three factors at play: information accessibility, information utilization, and information receptiveness. More than just accessibility, the digital divide consists of society's lack of knowledge on how to make use of the information and communication tools once they exist within a community. Information professionals have the ability to help bridge the gap by providing reference and information services to help individuals learn and utilize the technologies to which they do have access, regardless of the economic status of the individual seeking help.Location
One can connect to the internet in a variety of locations, such as homes, offices, schools, libraries, public spaces, and Internet cafes. Levels of connectivity often vary between rural, suburban, and urban areas.In 2017, the Wireless Broadband Alliance published the white paper The Urban Unconnected, which highlighted that in the eight countries with the world's highest GNP about 1.75 billion people had no internet connection, and one third of them lived in the major urban centers. Delhi, São Paulo, New York, and Moscow registered the highest percentages of citizens who had no internet access of any type.
“As of 2023, 67% of the global population uses the Internet, leaving 2.6 billion people offline, primarily in least developed countries and rural areas.” Also, the governments of different countries have different policies about privacy, data governance, speech freedoms and many other factors. Government restrictions make it challenging for technology companies to provide services in certain countries. This disproportionately impacts the different regions of the world; Europe has the highest percentage of the population online while Africa has the lowest. From 2010 to 2014 Europe went from 67% to 75% and in the same time span Africa went from 10% to 19%.“Internet penetration in 2023 ranges from 89% in Europe to 37% in Africa, highlighting persistent global disparities.”
Network speeds play a large role in the quality of an internet connection. Large cities and towns may have better access to high speed internet than rural areas, which may have limited or no service. Households can be locked into a specific service provider, since it may be the only carrier that even offers service to the area. This applies to regions that have developed networks, like the United States, but also applies to developing countries, so that very large areas have virtually no coverage. In those areas there are very limited actions that a consumer could take, since the issue is mainly infrastructure. Technologies that provide an internet connection through satellite are becoming more common, like Starlink, but they are still not available in many regions.
Based on location, a connection may be so slow as to be virtually unusable, solely because a network provider has limited infrastructure in the area. For example, to download 5 GB of data in Taiwan it might take about 8 minutes, while the same download might take 30 hours in Yemen.
From 2020 to 2022, average download speeds in the EU climbed from 70 Mb/s to more than 120 Mb/s, owing mostly to the demand for digital services during the pandemic. There is still a large rural-urban disparity in internet speeds, with metropolitan areas in France and Denmark reaching rates of more than 150 Mb/s, while many rural areas in Greece, Croatia, and Cyprus have speeds of less than 60 Mb/s.
The EU aspires for complete gigabit coverage by 2030; however as of 2022, only over 60% of Europe has high-speed internet infrastructure, signalling the need for more enhancements.