The dark side of artificial intelligence in services
The dark side of artificial intelligence in services is a scholarly work, published in 2024 in ''Service Industries Journal''. The main subjects of the publication include far side of the Moon, artificial intelligence, Great Rift, ethics of artificial intelligence, computer science, and blockchain. Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ reactions and behaviors.