Qualiflyer


Qualiflyer was a frequent-flyer program and, to some extent, an airline alliance created in April 1992 by Austrian Airlines, Crossair and Swissair. When Swissair began acquiring stakes in other European airlines in 1998, Qualiflyer was extended to become their frequent flyer programs as well. This spawned the alliance known as The Qualiflyer Group. With the failure of Swissair in 2002, the group dissolved along with the program and a company was formed to give each former member airline an individual frequent-flyer program.

History

Qualiflyer was formed in April 1992, as Europe's first frequent-flyer program, for Swissair, Crossair and Austrian Airlines. Originally, Swissair's partner airline Crossair and its high-end hotel chain Swissôtel also participated in the program. Qualiflyer's affiliation with one of the world-class airlines caused membership to grow quickly to 2 million members in the first eight years. After that, other airlines joined the program, and the program received even larger amounts of membership.
The scheme grew rapidly through Swissair owner SAirGroup's strategy of acquisition led by Philippe Bruggisser. Among airlines wholly, or part, acquired by SAirGroup and integrated into the frequent-flyer program included Sabena, TAP Air Portugal, Air Europe, and LOT Polish Airlines.
However, with Bruggisser existing SAirGroup in 2001, pressure on the frequent-flyer scheme was growing, as Sabena required financial restructuring, and Crossair CEO Moritz Suter declaring that Swissair were looking to sell a number of Qualiflyer member investments. Following the collapse of Swissair in October 2001, Qualiflyer was formally collapsed by member airlines in 2002. At the time of closure it had 3.7million members.
The reformed Swiss International Air Lines is a member of Miles & More, alongside Qualiflyer founder Austrian Airlines. The Belgian flag carrying successor of Sabena, Brussels Airlines, is also a member of Miles & More alongside other former Qualiflyer airlines including LOT Polish Airlines and TAP Air Portugal.

Logo and livery

The Qualiflyer Group logo resembled a blue globe surrounded by two swooping arms. The entire globe was encircled by ten stars symbolizing the ten member airlines. Airlines participating in the group were required to fly airplanes with a rather large Qualiflyer logo sticker applied. A number of the airlines would adopt Qualiflyer liveries, notably Swissair's "Blue Belly" design. This was the first time a frequent-flyer alliance had been advertised using the airplane livery, something that would become common place with Star Alliance in the future.

Club levels

The Qualiflyer program always made a distinction between genuine frequent flyers and other traveling members. That is why, when Qualiflyer launched in 1992, two account types were introduced: the Qualiflyer basic level, for everyone wishing to collect miles, and the Qualiflyer Travelclub, for more frequent travelers. To meet the needs of particular target groups better, further club levels were added. The Travelclub Gold, for very frequent travelers and Qualiflyer Circle for an exclusive group of selected members. The existence of the "Circle" was not actively communicated, to ensure optimum exclusivity. The Circle was introduced in 1994 and the Travelclub Gold membership only many years later in 2001. For every level, further benefits were offered.

Member airlines

The following airlines were at one point members of The Qualiflyer Group or partners of just the frequent flyer program:
AirlineNotes

Awards

Qualiflyer won industry awards in a wide range of categories.

Freddie Awards

; 1997
  • Gold for best flight reward
  • Gold for best accrual bonus
; 2000
  • 3rd best newsletter
  • 3rd best program for spending miles
; 2001
; 2002
  • 2nd best frequent flyer program of the year
  • 2nd best award redemption
  • 3rd best newsletter
  • 3rd best website

    Swiss Dialogue Marketing Awards

This award honors the best dialogue marketing campaigns and is selected by a jury of dialogue marketing experts.
; 2002
  • Gold award for relaunch of the Qualiflyer Circle welcome kit
  • Silver award for launch of Travelclub Gold