The NITB is responsible for implementing e-governance across the country as per the vision and policy of the Federal Government. Its objective is to serve the public in a more efficient and effective manner through the provision of e-governance software applications to advisories, consultancies, and federal ministries and divisions. NITB has developed and launched more than 31 portals and more than 15 mobile applications in the last four years.
In July 2023, a media report cited sources–which the report neither named nor even generally specified–to allege that the NITB's tendering process was designed to favor one of the potential bidders.