NYC311
NYC311 is a comprehensive government information and services call center launched in 2003 by then-New York City Mayor Michael Bloomberg. It consolidates all city government and service lines into one number, allowing residents to reach any city government office or service with two phone numbers: 311 for non-emergencies and 911 for emergencies.
Overview
Before 2003, phone numbers for New York City's government offices and service agencies were listed in the city phone book, accounting for more than 4,000 entries across 11 pages. Calls were fielded by more than 40 city agency call centers and hotlines.Through 2023, NYC311 received more than 525 million inquiries from New York residents: 68% by phone, 28% through the NYC311 website, 3% through the NYC311 mobile app, and 1% through other available channels.