Department of Customer Service
The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.
The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.
Structure
The Department is the lead agency in the Customer Service cluster, led by Secretary Graeme Head, who reports to the ministers listed below.Ministers
The following ministers are responsible for the administration of the department and its agencies:- Minister for Customer Service and Digital Government
- Minister for the Arts
- Minister for Work Health and Safety
- Minister for Finance
- Minister for Domestic Manufacturing and Government Procurement
- Minister for Small Business
- Minister for Better Regulation and Fair Trading
- Minister for Building
Agencies
The following agencies are included in the Customer Service cluster, administered by the Department:- NSW Architects Registration Board
- Behavioural Insights Unit
- Board of Surveying and Spatial Information
- Budget Data Visualisation
- Building Commission NSW
- Customer Experience Unit
- Cyber Security NSW
- Digital NSW
- Geographical Names Board of New South Wales
- ID Support NSW
- Independent Pricing and Regulatory Tribunal Staff Agency
- Independent Review Office
- Information and Privacy Commission NSW
- Long Service Corporation
- NSW Digital Channels
- NSW Fair Trading
- NSW Registry of Births, Deaths & Marriages
- NSW Small Business Commission
- NSW Telco Authority
- Office of the Registrar General
- Personal Injury Commission
- Professional Standards Authority
- Revenue NSW
- SafeWork NSW
- Service NSW
- Spatial Services
- State Insurance Regulatory Authority
- Subsidence Advisory NSW
- Surveyor General of NSW
- TestSafe
Structure
NSW Fair Trading
NSW Fair Trading is a division of the New South Wales State Government's Department of Customer Service in Australia.The division's focus is to create a fair, safe and equitable marketplace in New South Wales. It investigates allegations of unfair business practices, and regulates goods sold in New South Wales. It also performs the administrative functions of registering business cooperatives and associations, and issuing occupational licenses.
Fair Trading's customer service is managed by Service NSW, which acts as first point of contact for all Fair Trading enquiries.