FamilyMart
FamilyMart Company, Ltd. is a Japanese convenience store franchise chain, and a subsidiary of Itochu, a Japanese trading company. It is Japan's second largest convenience store chain, behind Seven-Eleven Japan. There are now 24,574 stores worldwide in Malaysia, Taiwan, China, Philippines, Vietnam, Indonesia, and Japan. Its headquarters is on the 17th floor of the Sunshine 60 building in Ikebukuro, Toshima, Tokyo. There were some stores in Japan with the name Circle K Sunkus under the operation of FamilyMart. FamilyMart currently has franchise stores in Malaysia, Philippines, Thailand, Indonesia, Taiwan, China, and Vietnam.
FamilyMart stores sell typical Japanese convenience store goods, including basic grocery items, magazines, manga, soft drinks, alcoholic drinks like sake, nikuman, fried chicken, onigiri/omusubi, and bento. FamilyMart is known for its distinctive doorbell melody, which plays upon entering the store. The doorbells are exclusively made by Panasonic. The melody is referred to as Melody Chime No. 1 – Daiseikyou, and was originally developed for Panasonic by Yasuhi Inada in 1978.
History
The first FamilyMart opened in Sayama, Saitama Prefecture, in 1973. In 2002, it was listed as a company in Taiwan.In October 2013, FamilyMart opened its 10,000th store in Japan. Operations in certain parts of Asia, especially China, continue to expand. FamilyMart also operated stores in South Korea from 1990 until 2014, when FamilyMart sold its stake in BGF Retail and divested from South Korea.
As of January 2018, there were 24,243 stores worldwide; 17,409 stores in Japan, 3,165 stores in Taiwan, 2,177 stores in China, 1,138 stores in Thailand, 277 stores in Malaysia, 165 stores in Vietnam, 87 stores in Indonesia, and 66 stores in the Philippines.
FamilyMart was a subsidiary of the FamilyMart UNY Holdings Co., Ltd., which also owned supermarket chain UNY, until 2020. UFHD was dissolved when Uny was acquired by the parent company of Don Quijote in 2020.
FamilyMart Co.'s parent company is Itochu, a Japanese trading company, with a stake of 50.1%. On July 8, 2020, Itochu announced it would spend approximately ¥580 billion to purchase 100% of FamilyMart, with the intent to sell 4.9% of the shares to Zen-Noh and Norinchukin Bank. FamilyMart shareholders approved the takeover on October 26, and the stock was delisted on November 12, thus leading the completion of the acquisition.
International operations
Mainland China
FamilyMart opened its first store in Shanghai, China, in 2004. Since then, the chain has expanded to Guangzhou, Suzhou and Hangzhou. Other stores are in Shenzhen, Guangzhou, Chengdu, Wuxi, Beijing and Dongguan. By December 2020, there are over 2,967 FamilyMart stores in mainland China.Malaysia
FamilyMart opened its first store in Malaysia at Wisma Lim Foo Yong in Bukit Bintang, Kuala Lumpur on November 11, 2016. It has become popular because it is the first convenience store selling soft serve ice cream and fresh snacks.FamilyMart Malaysia are owned by Maxincome Resources Sdn Bhd which is one of QL Resources Bhd subsidiary. They had a 20-year agreement with FamilyMart Co Ltd.
All of FamilyMart Malaysia's food service and ready-to-eat selections are made with halal ingredients only. The service is currently in the midst of the halal application process with JAKIM. The products available in FamilyMart that are Halal certified will carry the Halal logo on its packaging. For products that are imported from Japan, Korea or Taiwan, the product ingredients will be vetted to ensure that no haram ingredients such as pork, lard or alcoholic substance were used. Customers will be able to read the ingredients information on the food or drinks packaging before purchase to ensure hassle-free consuming. In April 2019, FamilyMart Malaysia was one of the F&B outlets that was chosen by PLUS Malaysia Berhad, the largest expressway in Malaysia to set up their stores in one of the R&R areas.
As of May 6, 2021, there are 242 stores nationwide, marking the 200th store milestone on the first store in Penang after its 100th store in Malacca. By 2022, they planned to open 300 stores nationwide.
Philippines
FamilyMart was launched in the Philippines on April 7, 2013 under the ownership of Ayala Corporation, Rustan's Group and Itochu. Philippine FamilyMart CVS Inc. is the official Philippine franchisee of FamilyMart. Its first Philippine branch, opened on April 22, 2013, is located at the Glorietta 3 mall in Makati. In 2017, Phoenix Petroleum Philippines, Inc., a unit of the Davao-based conglomerate Udenna Corporation, acquired the franchise from the triumvirate; it was completed in 2018. There are now more than 65 stores in the Philippines, including those built at select Phoenix Petroleum stations.On November 21, 2019, FamilyMart opened its largest outlet in the world, with an area of, at Udenna Tower in Bonifacio Global City, Taguig.
However, several FamilyMart stores in the Philippines have closed since 2022, including the world's largest outlet, due to financial challenges faced by Udenna Corporation founder and owner Dennis Uy. By 2022, Phoenix reported a impairment loss on its investment. Reports in 2023 attributed such closures to debts and unpaid obligations.
Taiwan
In 1988, FamilyMart began opening stores in Taiwan. As of October 2021, FamilyMart has over 3,600 stores in Taiwan. FamilyMart provides banking and bill payment services and as of 2018, FamilyMart accepts the highest number of bill payments among convenience stores in Taiwan, with over 100 million bills paid per year.FamilyMart sued to end its partnership with Ting Hsin in 2019, which would end a 15-year joint venture.
Vietnam
FamilyMart opened its first store in Vietnam in 2009, starting in Ho Chi Minh City. Initially the stores were operated in a joint venture with Vietnamese distributor Phu Thai Group, after 2013, both companies went their own way, and Phu Thai Group took over a number of FamilyMart stores and started operating them under its own brand B's Mart. As of 2017, FamilyMart operated 130 stores in Ho Chi Minh City.Indonesia
In 2012, FamilyMart planned to open 300 outlets in each Southeast Asian countries. They officially entered the Indonesian market in 2012 through a joint venture with PT Fajar Mitra Indah, which is a subsidiary of the Wings Group, one of the major Indonesian company. The first FamilyMart store in Indonesia opened on 16 October 2012 in Cibubur, followed by a second outlet on Jalan Bulungan, South Jakarta on 17 November 2012. Additional stores were subsequently launched in Pejaten, Kelapa Gading, and Thamrin Residence Apartment.By 31 March 2013, FamilyMart had established six outlets in Jakarta. In a major expansion move, PT Fajar Mitra Indah acquired 57 Starmart stores in early 2016 for Rp50 billion, after Starmart reported a net loss of Rp144 billion and closed 51 stores in 2015. The remaining 27 unsold Starmart stores were shut down.
As of June 2024, FamilyMart operated more than 270 outlets, primarily concentrated in the Greater Jakarta area. By 2025, FamilyMart had expanded its footprint into more cities throughout Java Island, notably Surabaya, Malang and Bali.
Former
Korea
At the end of May 2012, the number of operating FamilyMart stores had reached 7,271. In June 2012, FamilyMart of South Korea, which was being run by FamilyMart Corporation and BGF Retail, was renamed and converted to 'CUIn addition, South Korean franchisees had operated a number of stores at Kaesong Industrial Region and Mount Kumgang Tourist Region in North Korea for South Korean visitors and workers; all the stores are now closed.