Document360

Document360 is a software-as-a-service product that provides businesses with a platform to manage and store digital documentation. The product is used to create knowledge bases, user manuals, help sites, software documentation, standard operating procedures, and API documentation.
Document360 operates under Kovai.co and has offices in London, UK, Chennai, and Coimbatore, India.

History

Document360 was founded in London, UK in December 2017. The product's development began with a two-week hackathon, resulting in the release of its first beta version on December 17, 2017. The platform was officially launched in the market in June 2018. In 2021, the company was recognized with the NASSCOM Emerge 50 Award for its achievements in the software industry.
In June 2022, Document360 integrated an AI-powered feature that helps generate SEO and meta descriptions for articles. On November 1, 2023, Document360 launched Document360 2.0, which included an AI chatbot called Ask Eddy.
In the spring 2024, the product was ranked as a leader in documentation software by Slashdot and SourceForge.
In October 2024, the company acquired Floik, a Bengaluru-based SaaS company, and integrated its product within Document360.
Document360 is involved in charitable activities, notably contributing to Great Ormond Street Hospital, a childrens hospital in London.

Overview

Document360 is a web-based knowledge base platform with features like AI search, content generation, and analytics. After acquiring Floik, it also supports demo video creation. It’s subscription-based and used by companies including McDonald's, VMware, Virgin Red, and the NHS.