Delivery Performance
Delivery performance is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customer's demand to the wish date. Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished:
Volume/on time
Formula
IfElse
Demand:= customers wish
c:= product identifier
p:= Time period e.g. a day, a week, a month...
The cumulation over a period and a group of product identifiers c is done as follows:
whereas p is determined by demand period
Singular/delivery and singular/on time
Singular case definition
To fit to the needs of the environment, the granularity of a singular case has to be defined. In general a singular case is described by a n-Tuple consisting of a set of the following order and delivery details:- order number
- customer identifier
- product identifier
- wish date of customer
- confirmed date of supplier
- ship to information
- delivery date
- delivery note number
Formula
- '
By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c the delivery performance is calculated as follows:
whereas p is determined by the arrival date
- '
By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c the delivery performance is calculated as follows:
whereas p is determined by the first confirmed date