Customer Experience in Public Libraries
Customer Experience in Public Libraries is a scholarly work, published in 2018 in ''Public Library Quarterly''. The main subjects of the publication include information literacy, marketing, business, consumer-to-consumer, public relations, customer retention, metropolitan area, Library 2.0, voice of the customer, social exclusion, customer advocacy, customer base, customer intelligence, customer service, and bandwagon effect. How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support?