Concentrix

Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. In 2025, Concentrix made it to #426 on the Fortune 500 list.

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History and acquisitions

Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from IBM. Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.
On June 28, 2018, Convergys and Synnex announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.
On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger.
On March 29, 2023, Concentrix announced the acquisition and merger of Concentrix and Webhelp in a transaction worth $4.8 billion. The overall combined company value was estimated to total around $9.8 billion. In September 2023, the European Commission had approved the acquisition, under EU Merger Regulations.
On January 15, 2025, Concentrix announced its acquisition and incorporation of Philippines' CX-SP BlinkCX, a consulting firm.

HMRC contract

In 2014, Concentrix won a £75 million contract from the UK's tax authority, HM Revenue and Customs, to review two million tax credit claims for fraud and incorrect tax credit awards. Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes. In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials. A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld. In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far. As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims. Processing the resultant case reviews cost HMRC £43 million.