Clarabridge
Clarabridge was an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service using AI-powered text and speech analytics. The data typically used for analysis comes from social media, call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.
October, 2005: Clarabridge is incorporatedNovember, 2008: First Clarabridge Customer Connections User Conference March, 2011: EMEA Office Opens in LondonDecember, 2011: One Billion Verbatim ProcessedAugust, 2012: Two Billion Verbatim ProcessedSeptember, 2012: Clarabridge Culture/Social Inclusion Club FoundedFebruary, 2013: Clarabridge opens office in San FranciscoSeptember, 2013: $80M in Series D FundingApril, 2014: Acquisition of Market MetrixApril, 2015: Acquisition of EngagorMarch, 2018: Clara-Ladies FoundedJuly, 2018: Clarabridge Announces Support for WhatsApp BusinessJuly, 2020: Clarabridge Introduces Intelligent Scoring October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 October, 2020: Clarabridge Launches Partnership with FacebookOctober, 2021: Qualtrics completes acquisition of Clarabridge