Clarabridge


Clarabridge was an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service using AI-powered text and speech analytics. The data typically used for analysis comes from social media, call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer [experience management] and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.

Company milestones

  • October, 2005: Clarabridge is incorporated
  • November, 2008: First Clarabridge Customer Connections User Conference
  • March, 2011: EMEA Office Opens in London
  • December, 2011: One Billion Verbatim Processed
  • August, 2012: Two Billion Verbatim Processed
  • September, 2012: Clarabridge Culture/Social Inclusion Club Founded
  • February, 2013: Clarabridge opens office in San Francisco
  • September, 2013: $80M in Series D Funding
  • April, 2014: Acquisition of Market Metrix
  • April, 2015: Acquisition of Engagor
  • March, 2018: Clara-Ladies Founded
  • July, 2018: Clarabridge Announces Support for WhatsApp Business
  • July, 2020: Clarabridge Introduces Intelligent Scoring
  • October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365
  • October, 2020: Clarabridge Launches Partnership with Facebook
  • October, 2021: Qualtrics completes acquisition of Clarabridge