Call completion
Call completion is a telephony feature allowing some form of alternative interaction between parties who cannot converse directly with each other.
There are several possible factors which can prevent a telephone call from connecting successfully:
- Called party does not answer
- Called party is busy in another call
- Called party is off-line or unavailable
- Called party declines the call
- Called party blocked the calling party
Generally speaking, call completion may encompass the following services:
- Voicemail
- Call transfer
- Call waiting
- Messaging
- Presence notification
- Call queueing
- Automatic redial
- Text to speech interaction
Call completion features can be implemented on a private branch exchange, on a dedicated server
or directly on the client device.
There are several commercial companies which provide call completion features, as well as IETF documents specifying call completion features for open standards, such as Session Initiation Protocol.