Comparison of CRM systems
This article is a comparison of notable customer relationship management systems.
Enterprise resource planning systems are considered a superset of CRM systems.
General
Only stable releases are mentioned.| Systems | Creator | Last Stable Version | Release date | License | Implementation language | AI | Server Operating System | Database backend | First Release Date |
| Act! CRM | Pat Sullivan and Mike Muhney | 22.1 | June 2020 | Proprietary or SaaS | C#,.NET | Windows, Web, iOS, Android | MS SQL | 1987 | |
| Adempiere | Jorg Janke | 3.9.3 | December 2019 | GPLv2 | Java | Windows, Linux, Unix, Mac | 2006 | ||
| Base CRM/Zendesk | Base CRM | 2016 | 2009 | SaaS | Ruby on Rails, Python | Cloud Computing, iOS, Android, Windows Phone | MySQL | 2009 | |
| Capsule | Zestia Ltd. | 2019 | 2009 | SaaS | Java, Scala and JavaScript | Web, iOS, Android | MySQL | 2009 | |
| CiviCRM | Dave Greenberg, Donald Lobo, Michal Mach | 5.57 | January 2023 | AGPLv3 | PHP 7.2+ | Cross-platform | MySQL 5.7+ or MariaDB 10.0+ | 2004 | |
| Dolibarr | Rodolphe Quiedeville, Laurent Destailleur | 13.0.3 | June 2021 | GPLv3 or SaaS | PHP 5.6.x, 7.x | Cross-platform | MySQL or PostgreSQL | 2003 | |
| Dynamics CRM | Microsoft | Dynamics 365 9.1 | July 2019 | Proprietary or SaaS | .NET, ASP.NET | Windows | MS SQL | 2003 | |
| GNU Enterprise | FSF | GPLv3 | Python | , this project has been decommissioned | Linux, Unix, Mac OS X, Windows | Firebird/Interbase, MySQL, MaxDB, MS ADO, Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files, INI style configuration files | 2003 | ||
| Group-Office | Intermesh BV | 6.4.178 | October 2020 | AGPLv3, SaaS and proprietary | PHP/JavaScript | Windows, Linux, Unix, Mac OS | MySQL | 2003 | |
| HubSpot CRM Free | HubSpot | SaaS | Java | Cloud computing | HBase | 2014 | |||
| Neolane | Adobe | v6 | 2012 | Proprietary or SaaS | C++, JavaScript | Windows, Linux | MS SQL, Oracle, PostgreSQL, MySQL | 2001 | |
| Oracle Advertising and Customer Experience | Oracle Corporation | 2021 | Sept 2021 | Proprietary or SaaS | Java, PL/SQL, C/C++, Python | Cloud computing | Oracle Database | 2011 | |
| Pega CRM | Chordiant | Proprietary | Windows, Linux, Mac, web browser | ||||||
| Pipedrive | Pipedrive | 2018 | 2018 | SaaS | JavaScript, PHP | Web, iOS, Android | MySQL | 2011 | |
| Pivotal CRM / Aptean CRM | Aptean | 6.6 | January 2019 | Proprietary | .NET | Windows | MS SQL, Oracle | 1996 | |
| Really Simple Systems / Spotler CRM | Really Simple Systems | 2016 | 2006 | SaaS | VBScript, JavaScript, ASP | Cloud Computing | MySQL | 2006 | |
| SageCRM | Sage Group | Sage CRM 2019 R1 | February 2019 | Proprietary or SaaS | ASP.NET, ASP | Windows | MS SQL, ORACLE, DB2 | 1981 | |
| Salesbox CRM | Salesbox CRM | 2019 | 2019 | SaaS | JS, React | Web, iOS, Android | PostgreSQL | 2014 | |
| Salesforce.com | Marc Benioff | Winter '21 | June 2019 | Proprietary | APEX | Cloud Computing | Proprietary | 1999 | |
| SAP CRM | SAP SE | 7.0 EHP4 SP11 | 2018 | Proprietary | ABAP | Windows, Linux, Unix | SAP HANA, MS SQL, Oracle | 2000 | |
| SAP Cloud for Customer | SAP SE | 1811 | 2018 | Proprietary | ABAP | Linux | SAP HANA | 2009 | |
| Snapforce CRM | Snapforce CRM | 2016 | 2013 | SaaS | PHP | Cloud Computing | MySQL | 2011 | |
| SugarCRM | John Roberts, Clint Oram, Jacob Taylor | 9.0.1 | June 2019 | Proprietary or SaaS | PHP | Cross-platform | MySQL, Microsoft SQL Server, IBM DB2, and Oracle | 2004 | |
| SuiteCRM | SalesAgility | 8.0.4 | March 2022 | AGPLv3 | PHP | Cross-platform | MariaDB, MySQL, Microsoft SQL Server | 2013 | |
| SuperOffice CRM | SuperOffice | 7.5 | 2014 | Proprietary | C++,C# and ASP.NET | Windows | SQL Server | 1990 | |
| OnlyOffice | Ascensio System SIA | 10.5.1 | December 2019 | GPLv3, SaaS | ASP.NET | Windows | Microsoft SQL Server, Amazon Server | 2010 | |
| Tryton | Tryton | 5.6 | May 2020 | GPLv3 | Python, JavaScript | Cross-platform | PostgreSQL, MySQL, SQLite | 2008 | |
| WORKetc | Daniel Barnett | v4.0 | 2013 | SaaS | C#,.NET | Windows | Microsoft SQL Server, Amazon Server | 2009 | |
| Zoho CRM | Zoho CRM | Zoho CRM 2018 | 2018 | SaaS | Java | Cloud Computing, Cross Platform | Proprietary | 1999 |
Features
| System | Office Integration | Multi Lingual | Languages Supported | Web-Based | Time Tracking | Attaching Emails to Business Objects | Desktop environment | Global Search | LDAP Support |
| Act! CRM | en, de, fr | ||||||||
| Adempiere | |||||||||
| Base CRM | de, en, es, fr, nl, pl, pt | ||||||||
| Capsule | Gmail G Suite | en | |||||||
| CiviCRM | Over 40 | Integrated with Drupal, Wordpress, Joomla! or Backdrop | through Agiliway's Time Tracker or CiviMobile | ||||||
| Dolibarr | A module google is available for customer and agenda sync | Over 30 | |||||||
| Microsoft Dynamics CRM | over 40 | with ADFS | |||||||
| GNU Enterprise | |||||||||
| Group-Office | Over 20 languages | ||||||||
| HubSpot CRM Free | Gmail, G Suite, Outlook, Office 365 for Windows | en, fr, jp, de, pt, es | |||||||
| Neolane | |||||||||
| OnlyOffice | en, de, fr, es, it, ru, lat | ||||||||
| Oracle Advertising and Customer Experience | 26 languages | ||||||||
| Pega CRM | |||||||||
| Pipedrive | de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja | ||||||||
| Pivotal CRM | Web/Windows | ||||||||
| Really Simple Systems | en | ||||||||
| SageCRM | |||||||||
| Salesbox CRM | de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu | ||||||||
| Salesforce.com | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl | ||||||||
| Siebel | |||||||||
| SAP CRM | |||||||||
| Snapforce CRM | de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru | ||||||||
| SugarCRM | - Outlook, Excel, Word Plugins | sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA | |||||||
| SuiteCRM | Via Plugin | 20 languages | |||||||
| SuperOfficeCRM | cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh | ||||||||
| Tryton | bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl | ||||||||
| WORKetc | Outlook Addon and Google Docs | de, en, es, fr, it, nl | |||||||
| Zoho CRM | Outlook & MS Office | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl |