Spare parts management


Service parts management is the main component of a complete strategic service management process that companies use to ensure that right spare part and resources are at the right place at the right time.
Spare parts, are extra parts that are available and in proximity to a functional item, such as an automobile, boat, engine, for which they might be used for repair.

Economic considerations

Spare parts are sometimes considered uneconomical since:
  • the parts might never be used
  • the parts might not be stored properly, leading to defects
  • maintaining inventory of spare parts has associated costs
  • parts may not be available when needed from a supplier
But without the spare part on hand, a company's customer satisfaction levels could drop if a customer has to wait too long for their item to be fixed. Therefore, companies need to plan and align their service parts inventory and workforce resources to achieve optimal customer satisfaction levels with minimal costs.

User considerations

The user of the item, which might require the parts, may overlook the economic considerations because:
  • the expense is not the user's but the supplier's
  • of a known high rate of failure of certain equipment
  • of delays in getting the part from a vendor or a supply room, resulting in machine outage
  • to have the parts on hand requires less "paperwork" when the parts are suddenly needed
  • of the mental comfort it provides to the user in knowing the parts are on-hand when needed
  • The parts are un-economic to be repaired i.e. it's cheaper to discard than to get it repaired

Cost-effect compromise

In many cases where the item is not stationary, a compromise is reached between cost and statistical probability. Some examples:

Measures of effectiveness

The effectiveness of spares inventory can be measured by metrics such as fill rate and availability of the end item.