The Warehouse Group
The Warehouse Group was established by Stephen Tindall in 1982 and is the largest retail group in operation in New Zealand. It is a corporate conglomerate that consists of The Warehouse, Warehouse Stationery and Noel Leeming.
History
The first Warehouse Group store opened in Wairau Road North Shore, Auckland in 1982. In 1994, Warehouse was added to the New Zealand Exchange under the symbol TWH. In 1996, a distribution center opened on the North Island. In 2000, it was added to the NZSE 10 index. The group acquired Clint's Crazy Bargains and Silly Solly's in Australia that same year.In 2003, the Warehouse Australia brand was launched. In 2005, a lab store was launched in the Hamilton suburb of Te Rapa. That same year, the Warehouse brand was relaunched with new lower-case logo, announced its plan to enter the liquor market and that it would end operations in Australia by Christmas. In 2005, Warehouse Australia was sold to Catalyst Investment Managers and Castle Harlan Australian Mezzanine Partners for A$92 million.
In 2006, the Warehouse began selling alcoholic beverages in selected stores and launched a new set of stores branded The Warehouse Extra at Sylvia Park, Auckland, which included full grocery as well as pharmacies, cafés, and bakeries. At the time, the stores were considered an unproven experiment and many viewed them as an emulation of the American Wal-Mart model. However, due to supply chain issues, The Warehouse Extra stores were closed in 2009.
In 2007, the company celebrated its 25th anniversary and marked the occasion by releasing 13,000 balloons, causing concerns from environmentalists. In 2009, the first smaller-concept store, The Warehouse Local, opened in Mosgiel. In 2010, the Warehouse opened a store in Gisborne, New Zealand, the first large format store since the opening of The Warehouse Sylvia Park in 2006. In 2012, The Warehouse ceased its instore pharmacy offer. Later that year, The Warehouse announced it was buying the electronics retailer The Noel Leeming Group for $65 million.
In 2013, The Warehouse Group held a one-day online-only sale across all brands in the group called Click Madness. During that same year, the company purchased Torpedo7, No. 1 Fitness, Shotgun Supplements, Insight Traders, and Shop HQ, the latter of which included the online pet retailer, pet.co.nz, and the online baby product company, baby.co.nz.
In 2014, The Warehouse Group bought R&R Sport and SchoolTex. That same year, the company launched The Warehouse Group Financial Services after the takeover of Diners Club NZ. In 2014, the group purchased the New Zealand-based branches of Australian retail chain The Good Guys, turning their five New Zealand-based stores into their various retail brands. In July 2017, The Warehouse Group announced that it intended to sell the Financial Services division that it had acquired in 2014 to SBS Bank for a reported $18 million by September. In 2018, the group purchased the Appliance Shed brand to create the Noel Leeming Clearance Centre brand. In 2019, the company launched TheMarket, a new online marketplace selling local and international brands.
In June 2020, The Warehouse Group announced that 1,080 jobs would be lost as a result of the economic effects of the COVID-19 pandemic in New Zealand. The company also announced that it would be closing down six stores including The Warehouse stores in Whangaparaoa, Johnsonville, Dunedin, the Warehouse Stationery in Te Awamutu, and the Noel Leeming stores in Henderson and Tokoroa.
On 20 July 2020, the company's COO Pejman Okhovat announced that between 500 and 750 jobs may be lost due to a proposed restructuring of the company. First Union general secretary Dennis Maga criticised the company for using COVID-19 as an excuse to lay off hundreds of workers and to reduce the incomes of thousands of employees.
On 21 December, The Warehouse Group announced that it was in a "confident enough position" to repay its NZ$67.8 million COVID-19 wage subsidy to the Government.
From early 2021, all Warehouse stores across the country stopped selling physical media including DVDs, Blu-Rays, CDs, and Vinyl Records. In May 2021, The Warehouse Group announced that fireworks would no longer be sold at The Warehouse stores. Jewellery counters also began to close in July 2021.
Since 2023 The Warehouse has been trialling selling fresh fruit and vegetables.
In late 2023, Sanitarium stopped supplying The Warehouse with Weet-Bix due to alleged supply issues. The Warehouse asked the Commerce Commission to investigate, and Sanitarium revoked the move the following week. In March 2024 the Commission said that it was "not clear that Sanitarium breach... the Commerce Act" and that it would not "prioritize the matter for further investigation". As a result, chief executive Grayston said he was "very disappointed".
In February 2024, The Warehouse Group sold Torpedo7 for $1 to Tahua Partners.
Business
The Warehouse operates discount retail department stores selling a broad range of non-grocery and grocery products. As of January 2015, The Warehouse employed over 12,000 people in New Zealand. The Warehouse's corporate headquarters are located in North Shore, New Zealand.The company operates from over 240 retail locations, as well as two distribution centers located in Wiri and in Rolleston, New Zealand, and 13 online stores.
In addition to its operations, it owns various brand names that are located within the stores. It has gardening facilities located in Auckland, Hamilton and in Christchurch. Along with its gardening brand Just, it also operates nearly 30 in-company brands.
The Warehouse is publicly traded on the New Zealand Stock Exchange with the security code WHS.
Criticism
In May 2007, the company released 13,000 balloons from Dairy Flat to mark its 25th anniversary. This sparked concerns from the Department of Conservation and other environmentalists as the balloons had been known to endanger wildlife.In December 2009, it was announced that The Warehouse staff would be taking industrial action due to issues with staff having their hours extended to 50-hour weeks in the lead-up to Christmas and staff having to work late at night.
In December 2018, Noel Leeming was fined $200,000 for misleading consumers about their rights under the Consumer Guarantees Act following a Commerce Commission prosecution. Noel Leeming was convicted on eight charges under the Fair Trading Act.
In March 2020, The Warehouse Group drew criticism when its directors prematurely announced that they were an essential service during the COVID-19 pandemic without consulting with the Government. The company faced a fine of NZ$500,000 if it was found to have breached the New Zealand Exchange's disclosure rules or found to have profited from a rise in its share price stemming from the announcement. The company subsequently shut down its brands for the duration of the four-week lockdown with all staff being given full paid leave.
In early June 2020, The Warehouse Group was criticised by First Union coordinator Kate Davis for allegedly not consulting employees about a plan to lay off 1,080 workers and close six stores as a result of the COVID-19 pandemic.
Return policy
The company operates a comprehensive returns policy. A "60-day money-back guarantee" policy with returns accepted for any reason is available on most products, excluding underwear, pre-recorded media, and perishable products.Australian expansion
In 2000, the company entered the Australian retail market. It acquired the Clint's Crazy Bargains and Silly Solly's retail chains. At the time of purchase, those chains had around 117 stores.In 2003, the company built a $33 million distribution centre in Queensland to service the country. Later that year, the company introduced its Tui and Tolas inventory management systems from New Zealand.
As of 2005, the Australian arm was still under-performing. Sales for 2005 were at $518.8 million compared with $567.3 million in 2004. The Warehouse Group Limited announced in November 2005 that it had entered into a conditional agreement to sell The Warehouse Australia business to Catalyst Investment Managers and its parent PPM Capital Limited and Castle Harlan Australian Mezzanine Partners, acting on behalf of the CHAMP I and CHAMP II funds for A$92 million. The new entity was known as Australian Discount Retail. As part of the transaction, The Warehouse Australia's Sydney Head Office would be sold to Investec Wentworth Specialised Property Trust. While the effective date for the transaction was due to be 27 November 2005, completion of the sale was expected in early 2006 and was subject to normal regulatory approvals.
At its formation, ADR also purchased the discount store operations of Miller's Retail, including the Go-Lo, Crazy Clark's and Chickenfeed chains. There were 335 such stores at the time of sale.
After the sale of the Australian operation, Warehouse stores were renamed Sam's Warehouse.
The operations soon had massive wall-to-wall administrations and management changes culminating in widespread closures, divestments to rivals like The Reject Shop, and mergers of chains until it was finally placed into liquidation by receivers in 2014.