Data quality refers to the state of qualitative or quantitative pieces of information. There are many definitions of data quality, but data is generally considered high quality if it is "fit for intended uses in operations, decision making and planning". Moreover, data is deemed of high quality if it correctly represents the real-world construct to which it refers. Furthermore, apart from these definitions, as the number of data sources increases, the question of internal data consistency becomes significant, regardless of fitness for use for any particular external purpose. People's views on data quality can often be in disagreement, even when discussing the same set of data used for the same purpose. When this is the case, data governance is used to form agreed upon definitions and standards for data quality. In such cases, data cleansing, including standardization, may be required in order to ensure data quality.
DefinitionsDefining data quality in a sentence is difficult due the many contexts data are used in, as well as the varying perspectives among end users, producers, and custodians of data.
From a consumer perspective, data quality is:
- "data that are fit for use by data consumers"
- data "meeting or exceeding consumer expectations"
- data that "satisfies the requirements of its intended use"
- data that is "'fit for use' in their intended operational, decision-making and other roles" or that exhibits "'conformance to standards' that have been set, so that fitness for use is achieved"
- data that "are fit for their intended uses in operations, decision making and planning"
- "the capability of data to satisfy the stated business, system, and technical requirements of an enterprise"
- the "degree to which a set of inherent characteristics of an object fulfills requirements"
- "the usefulness, accuracy, and correctness of data for its application"
- accessibility or availability
- accuracy or correctness
- completeness or comprehensiveness
- consistency, coherence, or clarity
- credibility, reliability, or reputation
- relevance, pertinence, or usefulness
- timeliness or latency
- validity or reasonableness
Companies with an emphasis on marketing often focused their quality efforts on name and address information, but data quality is recognized as an important property of all types of data. Principles of data quality can be applied to supply chain data, transactional data, and nearly every other category of data found. For example, making supply chain data conform to a certain standard has value to an organization by: 1) avoiding overstocking of similar but slightly different stock; 2) avoiding false stock-out; 3) improving the understanding of vendor purchases to negotiate volume discounts; and 4) avoiding logistics costs in stocking and shipping parts across a large organization.
For companies with significant research efforts, data quality can include developing protocols for research methods, reducing measurement error, bounds checking of data, cross tabulation, modeling and outlier detection, verifying data integrity, etc.
OverviewThere are a number of theoretical frameworks for understanding data quality. A systems-theoretical approach influenced by American pragmatism expands the definition of data quality to include information quality, and emphasizes the inclusiveness of the fundamental dimensions of accuracy and precision on the basis of the theory of science. One framework, dubbed "Zero Defect Data" adapts the principles of statistical process control to data quality. Another framework seeks to integrate the product perspective and the service perspective . Another framework is based in semiotics to evaluate the quality of the form, meaning and use of the data. One highly theoretical approach analyzes the ontological nature of information systems to define data quality rigorously.
A considerable amount of data quality research involves investigating and describing various categories of desirable attributes of data. Nearly 200 such terms have been identified and there is little agreement in their nature, their definitions or measures. Software engineers may recognize this as a similar problem to "ilities".
MIT has a Total Data Quality Management program, led by Professor Richard Wang, which produces a large number of publications and hosts a significant international conference in this field. This program grew out of the work done by Hansen on the "Zero Defect Data" framework.
In practice, data quality is a concern for professionals involved with a wide range of information systems, ranging from data warehousing and business intelligence to customer relationship management and supply chain management. One industry study estimated the total cost to the U.S. economy of data quality problems at over U.S. $600 billion per annum. Incorrect data – which includes invalid and outdated information – can originate from different data sources – through data entry, or data migration and conversion projects.
In 2002, the USPS and PricewaterhouseCoopers released a report stating that 23.6 percent of all U.S. mail sent is incorrectly addressed.
One reason contact data becomes stale very quickly in the average database – more than 45 million Americans change their address every year.
In fact, the problem is such a concern that companies are beginning to set up a data governance team whose sole role in the corporation is to be responsible for data quality. In some organizations, this data governance function has been established as part of a larger Regulatory Compliance function - a recognition of the importance of Data/Information Quality to organizations.
Problems with data quality don't only arise from incorrect data; inconsistent data is a problem as well. Eliminating data shadow systems and centralizing data in a warehouse is one of the initiatives a company can take to ensure data consistency.
Enterprises, scientists, and researchers are starting to participate within data curation communities to improve the quality of their common data.
The market is going some way to providing data quality assurance. A number of vendors make tools for analyzing and repairing poor quality data in situ, service providers can clean the data on a contract basis and consultants can advise on fixing processes or systems to avoid data quality problems in the first place. Most data quality tools offer a series of tools for improving data, which may include some or all of the following:
- Data profiling - initially assessing the data to understand its current state, often including value distributions
- Data standardization - a business rules engine that ensures that data conforms to standards
- Geocoding - for name and address data. Corrects data to U.S. and Worldwide geographic standards
- Matching or Linking - a way to compare data so that similar, but slightly different records can be aligned. Matching may use "fuzzy logic" to find duplicates in the data. It often recognizes that "Bob" and "Bbo" may be the same individual. It might be able to manage "householding", or finding links between spouses at the same address, for example. Finally, it often can build a "best of breed" record, taking the best components from multiple data sources and building a single super-record.
- Monitoring - keeping track of data quality over time and reporting variations in the quality of data. Software can also auto-correct the variations based on pre-defined business rules.
- Batch and Real time - Once the data is initially cleansed, companies often want to build the processes into enterprise applications to keep it clean.
ISO 8000 is an international standard for data quality.
Data quality assuranceData quality assurance is the process of data profiling to discover inconsistencies and other anomalies in the data, as well as performing data cleansing activities to improve the data quality.
These activities can be undertaken as part of data warehousing or as part of the database administration of an existing piece of application software.
Data quality controlData quality control is the process of controlling the usage of data for an application or a process. This process is performed both before and after a Data Quality Assurance process, which consists of discovery of data inconsistency and correction.
- Restricts inputs
- Severity of inconsistency
- Missing / Unknown
Optimum use of data qualityData Quality is a niche area required for the integrity of the data management by covering gaps of data issues. This is one of the key functions that aid data governance by monitoring data to find exceptions undiscovered by current data management operations. Data Quality checks may be defined at attribute level to have full control on its remediation steps.
DQ checks and business rules may easily overlap if an organization is not attentive of its DQ scope. Business teams should understand the DQ scope thoroughly in order to avoid overlap. Data quality checks are redundant if business logic covers the same functionality and fulfills the same purpose as DQ. The DQ scope of an organization should be defined in DQ strategy and well implemented. Some data quality checks may be translated into business rules after repeated instances of exceptions in the past.
Below are a few areas of data flows that may need perennial DQ checks:
Completeness and precision DQ checks on all data may be performed at the point of entry for each mandatory attribute from each source system. Few attribute values are created way after the initial creation of the transaction; in such cases, administering these checks becomes tricky and should be done immediately after the defined event of that attribute's source and the transaction's other core attribute conditions are met.
All data having attributes referring to Reference Data in the organization may be validated against the set of well-defined valid values of Reference Data to discover new or discrepant values through the validity DQ check. Results may be used to update Reference Data administered under Master Data Management .
All data sourced from a third party to organization's internal teams may undergo accuracy check against the third party data. These DQ check results are valuable when administered on data that made multiple hops after the point of entry of that data but before that data becomes authorized or stored for enterprise intelligence.
All data columns that refer to Master Data may be validated for its consistency check. A DQ check administered on the data at the point of entry discovers new data for the MDM process, but a DQ check administered after the point of entry discovers the failure of consistency.
As data transforms, multiple timestamps and the positions of that timestamps are captured and may be compared against each other and its leeway to validate its value, decay, operational significance against a defined SLA. This timeliness DQ check can be utilized to decrease data value decay rate and optimize the policies of data movement timeline.
In an organization complex logic is usually segregated into simpler logic across multiple processes. Reasonableness DQ checks on such complex logic yielding to a logical result within a specific range of values or static interrelationships may be validated to discover complicated but crucial business processes and outliers of the data, its drift from BAU expectations, and may provide possible exceptions eventually resulting into data issues. This check may be a simple generic aggregation rule engulfed by large chunk of data or it can be a complicated logic on a group of attributes of a transaction pertaining to the core business of the organization. This DQ check requires high degree of business knowledge and acumen. Discovery of reasonableness issues may aid for policy and strategy changes by either business or data governance or both.
Conformity checks and integrity checks need not covered in all business needs, it's strictly under the database architecture's discretion.
There are many places in the data movement where DQ checks may not be required. For instance, DQ check for completeness and precision on not–null columns is redundant for the data sourced from database. Similarly, data should be validated for its accuracy with respect to time when the data is stitched across disparate sources. However, that is a business rule and should not be in the DQ scope.
Regretfully, from a software development perspective, DQ is often seen as a nonfunctional requirement. And as such, key data quality checks/processes are not factored into the final software solution. Within Healthcare, wearable technologies or Body Area Networks, generate large volumes of data. The level of detail required to ensure data quality is extremely high and is often underestimated. This is also true for the vast majority of mHealth apps, EHRs and other health related software solutions. However, some open source tools exist that examine data quality. The primary reason for this, stems from the extra cost involved is added a higher degree of rigor within the software architecture.
Health data security and privacyThe use of mobile devices in health, or mHealth, creates new challenges to health data security and privacy, in ways that directly affect data quality. mHealth is an increasingly important strategy for delivery of health services in low- and middle-income countries. Mobile phones and tablets are used for collection, reporting, and analysis of data in near real time. However, these mobile devices are commonly used for personal activities, as well, leaving them more vulnerable to security risks that could lead to data breaches. Without proper security safeguards, this personal use could jeopardize the quality, security, and confidentiality of health data.
Data quality in public healthData quality has become a major focus of public health programs in recent years, especially as demand for accountability increases. Work towards ambitious goals related to the fight against diseases such as AIDS, Tuberculosis, and Malaria must be predicated on strong Monitoring and Evaluation systems that produce quality data related to program implementation. These programs, and program auditors, increasingly seek tools to standardize and streamline the process of determining the quality of data, verify the quality of reported data, and assess the underlying data management and reporting systems for indicators. An example is WHO and MEASURE Evaluation's Data Quality Review Tool WHO, the Global Fund, GAVI, and MEASURE Evaluation have collaborated to produce a harmonized approach to data quality assurance across different diseases and programs.
Open data qualityThere are a number of scientific works devoted to the analysis of the data quality in open data sources, such as Wikipedia, Wikidata, DBpedia and other. In the case of Wikipedia, quality analysis may relate to the whole article or its separate parts. Modeling of quality there is carried out by means of various methods. Some of them use data mining algorithms, including Random Forest, Support Vector Machine and other. There are also scientific works using synthetic measure for assessing quality of Wikipedia articles in different languages.
Methods for assessing data quality in Wikidata, DBpedia and other LOD sources differ.
Professional associations;IQ International—the International Association for Information and Data QualityElectronic Commerce Code Management Association is a member based, international not-for-profit association committed to improving data quality through the implementation of international standards. ECCMA is the current project leader for the development of ISO 8000 and ISO 22745, which are the international standards for data quality and the exchange of material and service master data, respectively.
ECCMA provides a platform for collaboration amongst subject experts on data quality and data governance around the world to build and maintain global, open standard dictionaries that are used to unambiguously label information. The existence of these dictionaries of labels allows information to be passed from one computer system to another without losing meaning.