Australian Communications and Media Authority


The Australian Communications and Media Authority is an Australian government statutory authority within the Communications portfolio. ACMA was formed on 1 July 2005 with the merger of the Australian Broadcasting Authority and the Australian Communications Authority.
ACMA is responsible for collecting broadcasting, radiocommunication and telecommunication taxes, and regulating Australian media. It does this through various legislation, regulations, standards and codes of practice. ACMA is a converged regulator, created to oversee the convergence of telecommunications, broadcasting, radio communications and the internet.

Organization

ACMA is an independent government agency managed by an executive team comprising the Chair, Deputy Chair. ACMA collects revenue on behalf of the Australian Government through broadcasting, radiocommunications and telecommunications taxes, charges and license fees. It also collects revenue from price-based allocation of spectrum. The corporate structure comprises four divisions – Communications Infrastructure, Content, Consumer and Citizen, Corporate and Research, and Legal Services.
ACMA has responsibilities under four principal Acts – the Broadcasting Services Act 1992, the Telecommunications Act 1997, the Telecommunications Act 1999 and the Radiocommunications Act 1992. There are another 22 Acts to which the agency responds in such areas as spam, the Do Not Call Register and interactive gambling. The ACMA also creates and administers more than 523 legislative instruments including radiocommunications, spam and telecommunications regulations; and license area plans for free-to-air broadcasters.
ACMA's main offices are located in Canberra, Melbourne and Sydney.

Convergence and change

Communications convergence is the merging of the previously distinct services by which information is communicated – telephone, television radio and newspapers – over digital platforms. ACMA also works with industry and citizens to solve new concerns and mitigate risks arising in the evolving networked society and information economy, recognizing that Australians are interacting with digital communications and content in changing ways. Not only does ACMA address a wide range of responsibilities, it does so against a backdrop of rapid change.
Many of the controls on the production and distribution of content and the provision of telecommunications services through licensing or other subsidiary arrangements, or by standards and codes are subject to revision and adaptation to the networked society and information economy. Moreover, there are new platforms, applications, business models, value chains and forms of social interaction available with more to come in what is a dynamic, innovative environment. Other challenges for regulators include cross-jurisdictional issues and the need for engagement and collaboration with stakeholders locally, regionally and internationally.
ACMA has developed a 'converged communications regulator' framework which seeks to bring to the global discussion a 'common ground' to deliver outcomes in the public interest. The four cornerstone parts to the framework, each divided into two sub-streams, are outlined below along with the main functions of ACMA under each task.
Bridging to the future – active engagement with the currents of change and proactive development of responses through thought leadership and regulatory development:
  • Reviewing industry standards and codes of practice.
  • Developing more flexible licensing.
  • Updating spectrum management tools for spectrum sharing technologies.
  • Research and analysis to examine the effectiveness of current regulation and to provide evidence-informed regulatory development.
Transforming the agency – adapting the organization to the changing world of convergence by ensuring a structural fit with convergence and a focus on agency innovation:
  • Creating resilience through capability training.
  • Evidence-based reporting on industry performance, service offerings, consumer benefits, levels of adoption and use.
  • Administration of spam intelligence database.
  • Evidence-based approach to tracking industry performance during digital TV transition
Major program delivery – through resource and program management with fully effective corporate governance:
  • Development and implementation of a national cybersafe education program.
  • Administering the Do Not Call Register.
  • Administering contracts for phone services for people who are deaf or have a hearing or speech impediment.
  • Developing and implementing a corporate governance framework and ICT strategic plan
Effective regulation – doing the 'day job' of the regulatory agency with effective and efficient regulatory administration and operations coupled with extensive stakeholder engagement:
  • Regulating telecommunications and broadcasting services, internet content and datacasting services
  • Managing access to the radiofrequency spectrum bands through radiocommunications licensing, including amateur radio licensing.
  • Resolving competing demands for spectrum through broadcasting license arrangements and price-based allocation methods.
  • Regulating use of the radio-frequency spectrum and minimizing radio communications interference.
  • Regulating compliance with the relevant legislation, license conditions, codes of practice, standards, service guarantees and other safeguards.
  • Promoting and facilitating industry self-regulatory and co-regulatory solutions
  • Informing industry and consumers about communications regulation.
'''Representing Australia's interests internationally'''

ACMA Hotline for reporting offensive or illegal online content

The ACMA administers a complaints mechanism for Australian residents and law enforcement agencies to report prohibited online content, including child sexual abuse material. Within the scheme, which operates under Schedules 5 and 7 of the Broadcasting Services Act 1992, content is assessed with reference to the same criteria within the National Classification Scheme that applies to films and computer games in Australia.
The ACMA Hotline is one of a global network of international bodies within INHOPE – the International Association of Internet Hotlines that exchange information on child abuse images, pinpointing the hosting countries to help eradicate them from the web. INHOPE consists of 44 members in 38 countries, with members including the Internet Watch Foundation, the National Centre for Missing and Exploited Children, Cyberia, Friendly Runlet Foundation and the Internet Hotline Center Japan.
If prohibited online content is found in Australia, it is issued with a take-down notice after being formally classified; if it is hosted overseas it is notified to optional end-user Family Friendly Filters that are accredited by industry through the Internet Industry Association. All potentially illegal content is reported by the ACMA to law enforcement in Australia, or, in the case of child sexual abuse material hosted overseas, through INHOPE for rapid police notification and take-down in the host country.
The ACMA publishes comprehensive statistics and information about the ACMA Hotline on its website. The majority of investigations the ACMA conducts concern online child sexual abuse material. Complaints to the ACMA Hotline are usually made via a webform on the ACMA's website.
Popularly held misconceptions about the ACMA's regulatory role include that it investigates and takes action on whole websites and that the ACMA causes blocking of content at an ISP level.
In February 2013, the ACMA and Australian Federal Police announced a new agreement for sharing of information about serious child abuse material, including an arrangement whereby the ACMA can report content through INHOPE based on where content may be produced, as well as where it is hosted
During National Child Protection Week 2013, the ACMA Hotline conducted 418 investigations involving over 4,700 images of abused children to Australian police agencies or through the INHOPE international network for action overseas. During the week, the ACMA announced it is now working more closely with CrimeStoppers in Australia to make it easier to report illegal online content.
The ACMA's online role is not connected to ISP blocking 'worst of the worst' child abuse material, which was operated by ISPs and the Australian Federal Police. In July 2015, this function moved to the Office of the Children's safety Commissioner.

Do Not Call Register

ACMA operates Australia's Do Not Call Register, which is a scheme to reduce unsolicited telemarketing calls and marketing faxes to individuals who have indicated they do not want to receive such calls by registering their private and domestic telephone and fax numbers on the Register. The scheme has been in operation since May 2007. Since mid-2013, Salmat has managed the Register on behalf of ACMA.

Spam Act

ACMA is responsible for enforcing the Spam Act 2003 which prohibits the sending of unsolicited commercial electronic messages with an Australian link. A message has an Australian link if it originates, or was authorised, in Australia, or if the message was accessed in Australia. Anyone who sends commercial email, SMS, or instant messages must ensure that the message is sent with consent, contains sender identification and contact information and includes a functional unsubscribe facility. Some exemptions apply.
Members of the public are able to make complaints and reports about commercial electronic messages to ACMA which may conduct formal investigations and take enforcement actions.

Australian Internet Security Initiative and malware

The ACMA developed the Australian Internet Security Initiative to help address the problem of computers being compromised by the surreptitious installation of malicious software. 'Malware' enables a computer to be controlled remotely for illegal and harmful activities without the owner's knowledge.
Malware can:
  • access sensitive personal information stored on the computer such as resumes, sensitive documents, photographs/videos, and banking and other login or password details
  • gain remote access to the computer's camera and microphone
  • form part of a larger group of computers known as 'botnets'. Among other things, botnets are used to help with the mass distribution of spam and other malware, the hosting of phishing sites and distributed denial of service attacks on websites.